Laura Whalley

‘We are currently experiencing a high increase in demand for our services due to both the impact of the Covid pandemic on the veterinary industry in general and the huge surge in pet ownership during recent months. Our aim is always to provide a high standard of care to our patients and clients for urgent and routine appointments, as well as our emergency and hospitalised patients and we would like to ask you to consider the following:

Booster vaccinations can go over the due date (*unless exceptional circumstances*); we are currently booking in for 5-6 weeks in advance.

Our multiple phones lines are busier than ever before, we will answer you as soon as possible but occasionally, but we may need to ask you to hold or call back if we are dealing with an emergency.

Alternatively, for non-emergency enquiries or to order repeat prescriptions, medications, food and flea and worm treatments please email hartfordhospital@willowsvetgroup.co.uk

Please remember to state your Pet’s name, Surname,  address and contact number alongside the medication and dosage required.

Please allow a minimum 72 hours (excluding weekends)  for ALL medications, prescriptions and flea and worm treatment requests to be processed (whether ordered by phone or via email).  A member of the team will contact you when they are ready to be collected.

Thank you for your continued support and co-operation’

VERY IMPORTANT CLIENT INFORMATION

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Also

Please respect our team

Covid has had a huge impact on our sector which means that we have fewer appointment times and fewer vets to look after an increased demand for our services.

Whilst the majority of clients understand the measures we are taking to ensure we can remain open, a small minority are verbally abusing our team members.

This will not be tolerated, and, if we feel your behaviour is unacceptable, we reserve the right to end the telephone conversation or ask you to leave the premises.

Emergency care must take priority but we will, as always, do our best to help

Thanks you for your understanding