…a place where caring staff, outstanding veterinary care, and expertise come together.
We are delighted to announce that we have been voted the Best Vets in Cheshire 2021 in the annual Vet Help Direct Best Vet Awards. This is extra special as these awards are based on client reviews.
Our Hospital in Hartford has been at the heart of the community for almost 50 years, and whatever your pet’s needs, you can rest assured that Willows Veterinary Hospital has it covered. From a routine trip for vaccinations, nail trimming, or a check-up to more serious illness and injuries, our team is here for you.
Lead by our head vet Bruce Waddell, our friendly and dedicated team are on hand to make your visit go smoothly. And for added peace of mind, our practice is a Tier 3 Royal College of Veterinary Surgeons Small Animal Hospital, which is the highest possible accreditation on the scheme. This plus our wealth of experience makes us the trusted choice for your pet.
Although we hope you never need us in an emergency, we understand that sometimes pets become unexpectedly ill or injured. Should this happen, as part of the Willows Vet Group we are here for you 24 hours a day, 7 days a week, 365 days a year. As a Tier 3 Hospital, we are one of two centres providing emergency care out of hours – with dedicated clinical night teams, meaning your pet is attended throughout their stay. And should your pet need further specialist treatment we have our own dedicated centre, Oakwood Veterinary Referrals, on site. No added stress, no added worry.
© 2021 Willows Veterinary Hospital. All rights reserved.
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‘We are currently experiencing a high increase in demand for our services due to both the impact of the Covid pandemic on the veterinary industry in general and the huge surge in pet ownership during recent months. Our aim is always to provide a high standard of care to our patients and clients for urgent and routine appointments, as well as our emergency and hospitalised patients and we would like to ask you to consider the following:
Booster vaccinations can go over the due date (*unless exceptional circumstances*); we are currently booking in for 5-6 weeks in advance.
Our multiple phones lines are busier than ever before, we will answer you as soon as possible but occasionally, but we may need to ask you to hold or call back if we are dealing with an emergency.
Alternatively, for non-emergency enquiries or to order repeat prescriptions, medications, food and flea and worm treatments please email email@example.com
Please remember to state your Pet’s name, Surname, address and contact number alongside the medication and dosage required.
Please allow a minimum 72 hours (excluding weekends) for ALL medications, prescriptions and flea and worm treatment requests to be processed (whether ordered by phone or via email). A member of the team will contact you when they are ready to be collected.
Thank you for your continued support and co-operation’
VERY IMPORTANT CLIENT INFORMATION
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Please respect our team
Covid has had a huge impact on our sector which means that we have fewer appointment times and fewer vets to look after an increased demand for our services.
Whilst the majority of clients understand the measures we are taking to ensure we can remain open, a small minority are verbally abusing our team members.
This will not be tolerated, and, if we feel your behaviour is unacceptable, we reserve the right to end the telephone conversation or ask you to leave the premises.
Emergency care must take priority but we will, as always, do our best to help
Thanks you for your understanding