We hope you never have to see us in an emergency, but should the worse happen we are here for you 24/7, 365 days a year.
In fact, most vets will offer an emergency service for your pet – injuries and illnesses aren’t restricted to opening hours. But not all vets are the same…and not all vets will offer the same standard of emergency care as Willows Veterinary Hospital.
We DON’T
- Send you away to a third party vets. This can be timely, stressful and unnerving for all involved.
- Leave your pet alone. We never leave sick or injured animals unattended at our practice, with only intermittent care.
We DO
- Provide emergency care 24 hours a day, 365 days a year at one of our two ‘out of hours’ centres. We have instant access to your pet’s medical history – no unnecessary delays, no added stress.
- Have dedicated clinical night/weekend teams, meaning your pet is attended to 24/7. Our staff provide continuous care throughout the night/weekend ensuring your pet gets the very best in emergency care.
If you need us when we are shut just call our usual telephone number 01606 723202. Your call will be answered by one of our night telephonists who connect you with one of our team.
One number: any time, any day
The emergency out-of-hours service provided by Willows Veterinary Hospital is, due to capacity, currently reserved for existing clients of the Willows Veterinary Group Branches (click here for details of branches included). We are not able to provide routine out of hours care for pets that are not clients of ours and you should contact your own vet for details of their out-of-hours provider. Our team will not refuse to see an emergency if you find accessing your own vet’s provider impossible, however if your pet is not a client at any of the Willows Vet Group practices, we reserve the right to apply a non-client supplement o any out-of-hours treatment they receive.
